We have banked at the same credit union for years. And I do mean years. I opened my first account with them when my kids were toddlers and they are now 27 and 30 years old. I even opened accounts for them when they were youngsters and they still have them.
Recently, we were informed that this small local only credit union would soon become part of another larger credit union. We were promised that the transition would be smooth and without much effort on our part.
Well, that was a joke!
First I had to pick up my new ATM debit card. Okay, no problem. Had to run by the CU anyway. Was told that we could activate the card at any ATM with the HONOR logo on January 3. Do you know how many banks/credit unions have the HONOR logo on their ATM’s???? NONE that I could find. I even went to one of their branch CU’s and they didn’t even have it there!
So I called my oldest and asked him what he did. He said to check the back of the card. There was a Cirrus logo on it and to use a bank/CU that had that logo on their ATM. Well I finally found one and activated the card.
Then, I had to check on my direct deposit. Well, thank goodness, that went through without a problem. BUT I was informed that I would have to change account numbers and routing numbers with my employer and any other direct deposits that we have. Also informed that any bills we pay online have to have the new account and routing numbers.
So I spent all of one morning online changing bank names, account and routing numbers. I had worked all night, so by the time I crawled into bed, I had numbers running through my brain even in my dreams.
Then hubby had to change the numbers for his VA check. He was on the phone more than 2 hours before that was accomplished. Next was his SS check. I figured I could do that online. NOT…at least not easily. We needed a passcode to change bank numbers and that would take 15 days or longer to get one in the mail. Our next best option was a trip downtown to the SS office. I was dreading that. It usually takes several hours to get anything done there and I really hate waiting. But, surprise, surprise. It took less than an hour.
This smooth transition was definitely a joke. But it is almost done. I still have to change things with my employer, but can’t do that until Monday.
Sad thing is we didn’t initiate this change, the CU did. They could have made it easier for us, but no use crying over spilled milk. What’s done is done.